Western Digital FAIL!

Last week I finally got my third replacement drive from Western Digital and today I finally got around to opening up the box it came in and found something that just burned up the last little shred of good will that WD may have had with me.

They shipped me a refurbished hard drive!

If it's not bad enough that the first drive failed in less than three months and I had to pay to ship the defective drive back to Western Digital.  Then I had the replacement drive fail in less than four months and AGAIN had to pay to ship that defective drive back to them.  Now I get my third drive and they ship me one that failed on someone else!  This is very much a WTF moment!

There are some things I do not mind buying refurbished, but I buy it knowing it's been refurbished.  In this case I paid for a NEW hard drive.  Not a retread from someone else!  I NEVER buy refurbed hard drives for a very good reason.  I use hard drives to store data, pictures, videos, music, and what not.  This means I want something that is reliable, hence not purchasing refurbished hard drives.  And frankly, based on my experiences with Western Digital drives recently getting a refurbed drive is not instilling a whole lot of confidence in me right now.

I've ordered an external hard drive enclosure that is due to arrive this week and my plan was to install this replacement drive into that as I'm tired of having to open up my computer case to yank out defective drives.  At this point I do not even know if I'll bother with this one.  I may call Western Digital tomorrow and let them know just how unhappy I am with them at the moment.  I'm already planning to research Lemon Laws here in North Carolina to see if I can seek any sort of relief on that front.

What really frustrates me about this whole deal is that up until last year when I started having problems with this model drive I was a fan and frequent buyer of Western Digital products.  At this point I cannot imagine buying from them ever again.