HTC Hero (Week Two: Hardware)
Sunday, March 14, 2010 at 6:42AM 
It's coming up on the two week mark with my HTC Hero on Sprint and that means it's time for me to share what I think of the smartphone so far.
Hardware
The phone fits in the hand well and has a solid feel to it and it even handled a drop to the ground without skipping a beat. However there are a few draw backs here.
The first is the button layout at the bottom of the device. It's awkward for one handed operations. Oh, it can be done, it's just not very comfortable. If you're holding the device in your right hand then you have to move your thumb at a steep angle to get to the back button while if you're holding it in your left hand you have to do the same thing to get to the home button. Looking at the button layouts for the next generation of Android devices where all the buttons are lined up just beneath the screen seems to indicate that manufacturers recognize this and are moving to address this issue.
I still cannot figure out why a mechanical trackball is included on a touch screen device! After using a Blackberry I have NO love for these things at all. They are just one more thing to fail after use and collect dust, gunk, and who knows what else. The fact that the trackball does double duty in the camera application as the digital zoom control AND camera button to take a picture is a pain in the tail! All too often I'm trying to take a picture and zoom the image in. A dedicated camera button or even an onscreen button would be much preferred over the solution that HTC has built into the Hero.
Screen
The screen is covered by a piece of glass rather than the more traditional plastic, which more touch screen devices are moving towards and has the same sort of anti-oil covering that is found on the last generation of iPhone. it's also very reflective which makes seeing the display a bit of a pain when in a bright outside environment unless you boost the brightness to the max. The capacitive touch screen is responsive and accurate. Sadly there is no proximity sensor to detect when you are holding the phone to your ear which means that you have to be careful to not accidentally hang up during a call until the screen times out. It would be nice if there was at least an option to turn the screen off during a call.
One other thing about the screen that I do NOT like is the way dust has collected under the screen! Seriously?!? I've only had the device two weeks and I've already go enough dust collected under the screen to be a distraction! This is something I had read about in various online forums but I had also read that HTC addressed this issue and that the devices shipping now did not have this problem. It's something that is covered by both the warranty and by the Total Equipment Protection plan with Sprint so this means I have to take a trip to a Sprint service center to either get the screen cleaned or swap out for a replacement device. This is something that is just plain unacceptable!
Radios
The Hero is a bit of a mixed bag when it comes to the radios on the device.
The device gets excellent EVDO reception, probably the best of any device I've used since switching to Sprint two years ago. This things gets, and holds, a signal in places that I was barely able to get one before on other devices. However it drops the ball with its WiFi and Bluetooth radios. The city of Raleigh operates a free WiFi network over its downtown areas and with other smartphones and my Macbook I could pick up an excellent signal in the parts of downtown that I pass through during the week. The Hero doesn't even get one bar of signal! Ditto on my home network. It'll pick up my wireless access point but gets "hinky" when I try to use the WiFi signal at home. I do not even bother to turn WiFi on anymore on the Hero. Thankfully Sprint has excellent 3G coverage in my area so it's not an issue for me, at least right now.
Connecting my Bluetooth headset to the Hero is often a trying chore that takes two or three manual attempts to get it to connect and then I have to deal with it randomly dropping out. I use the Bluetooth headset at home more than anywhere else as I can connect it to the phone and leave it on my desk and not have to carry the phone around the house while I'm on the phone. This is something I hope can be fixed later through a firmware update, perhaps when HTC and Sprint roll out the Android 2.1 update later this month.
Battery Life
If there is one place that the Hero fails it is with its poor battery life. This thing really has the most horrible battery life of any smartphone device I've used in the last two years. To give you an example, I'll unplug the phone from the charger when I leave for work in the mornings at it will be at 100% charge. Ten minutes later when I get to the bus stop it will have already dropped to 95% without me doing anything more than turning the display off and putting in my coat pocket. I think this may be a software bug though because I will sometimes put my headphone on and listen to music and the battery will show the same loss of charge in the same time frame. On one hand this is a bad and good thing. Good in that I know it's holding a charge but bad in that it means I cannot trust the built in charge indicator.
Through the day it will show the same drainage rate no matter what I do with the phone but to be on the safe side I have taken to turning the phone off when I get to work and put it in my locker. The fact that it boots the fastest of any smartphone I've used negates the downside of having to go through this battery saving measure daily. Again, this is something that should be fixed in a firmware update later on.
Conclusions
So far it's a mixed bag with me and the Hero. It is a good device that is an excellent showcase for the Android platform, it just has a few faults that any second generation device could be expected to have at this point in the development cycle of a relatively new platform. Some of the shortcomings can also be attributed to this being an "entry level" device to Android which was why I purchased it in the first place.
Later on I'll do an entry detailing my experiences with Android, and the HTC Sense overlay.


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